Cancellation, Return & Refund Policy

Iffardah (“we,” “us,” or “our”) values its customers and is committed to offering a smooth and transparent shopping experience. This Cancellation & Refund Policy outlines the terms under which you can cancel your order and request a refund when shopping with us.Effective Date: 01/04/2025 Website: https://iffardah.com

What Leads to Product Returns?

• Customer is not available
• Issues in shipping address
• Customer received wrong product
• Customer wanted different product
• Undelivered or RTO Orders

If a courier company is unable to deliver an order and the status is marked as “Undelivered” or “Return to Origin” (RTO), the product will be sent back to our default address.

Reasons for RTO Orders: Pincode not serviceable, COD amount is not ready, Customer not contactable, Incomplete address, Customer refused delivery, Poor weather conditions, Self-pickup requested by the customer, Future delivery requested by the customer, Door/premises/office closed.

Handling Damaged, Defective, or Lost Items

Exchanges or Returns for Wrong Sizes

If your customer ordered the wrong size or wants to return a product without any defects, this has to be handled at your expense by placing a new order.

Package Damage at Delivery

If the package appears damaged upon receipt, note the damage in the courier’s delivery remarks. This helps in claiming a refund from the courier service.

Careful Unboxing

Advise customers to unbox packages carefully. If damaged by scissors or sharp objects, refunds or replacements aren’t possible unless:

*Unpacking videos are provided.
*Images of the courier cover are sent.

Color Matching in DTG Printing

We use world-class digital printers with OEKO-TEX ECO PASSPORT-certified inks. The colors may not always match the provided designs exactly and could slightly differ. It’s recommended that you order test swatches before finalizing your design.

Damaged or Defective Products

Despite quality checks, products may get damaged in transit due to courier mishandling. To request a replacement for misprinted, damaged, or defective items:

*Submit your request within 7 days of delivery.
*Provide unboxing videos, photos of the damaged product, and the original packaging.
*Requests after 7 days will incur reprinting charges.


Proof of defects: If you do not have an unboxing video of the order and we fail to verify the cause, Qikink is not liable for refunds/replacement of such products.

Lost in Transit

For items lost during shipping, Qikink issues a refund once the shipping status confirms the item is lost.

Delayed Order Delivery If an item isn’t attempted for delivery within 15 days via Air or 20 days via Surface, we can:

*Reproduce and re-ship the product to your customer.
*Receive a refund for the order.

FAQs

Order Cancellations

Cancellations will be considered only if the request is made on the same day of placing the order.

Once the order has been processed, packed, or shipped, cancellation requests will not be entertained.

To request a cancellation, email us at support@iffardah.com with your Order ID and reason for cancellation.

Products Not Eligible for Cancellation

Certain items cannot be cancelled once the order is confirmed, including:

Innerwear

Customized or personalized products

Limited-edition or clearance items

Refunds for Canceled Orders

If your cancellation request is approved before dispatch, a full refund will be issued.

Refunds will be processed within 6–7 business days to your original payment method.

For Cash on Delivery (COD) orders, we will request your bank details to process the refund.

Damaged or Defective Items

If you receive a damaged or defective product, report it to support@iffardah.com within 24 hours of delivery.

Please include clear photos or videos of the damaged item.

Once verified, we will initiate replacement or refund as per your preference.

Product Not as Expected

If you feel the product is not as shown on the website or does not meet your expectations, email us within 24 hours of receipt.

Our team will review your concern and decide on an appropriate resolution (refund, replacement, or store credit).

Refund Timeline

Once approved, refunds typically take 6–7 working days to reflect in your bank or payment account.

Contact Us for Shipping Queries

For all cancellation or refund requests, , you can contact us at:
📧 support@iffardah.com